Return & Refund Policy
Thank you for shopping with Guangdong Longi Electromechanical Technology Co., Ltd.
We value your trust and want to ensure you are fully satisfied with your purchase.
1. Return Period
- You may request a return within 14 days from the date of delivery.
- To be eligible, the product must be unused, in the same condition as you received it, and in the original packaging (if applicable).
2. Non-Returnable Items
- Customized or specially-ordered products.
- Products damaged due to improper use or installation by the customer.
- Items without a valid proof of purchase (invoice or order number).
3. Return Procedure
- To initiate a return, please contact us at:
📧 Email: [your email]
📞 Phone: 17328677649
📍 Address: Building J14, No.409 Tianyuan Road, Tianhe District, Guangzhou, China - Once your request is approved, we will provide instructions for shipping the item back to us.
- Customers are responsible for return shipping costs unless the product is defective or incorrectly supplied.
4. Refunds
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days, and a credit will automatically be applied to your original payment method.
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, please contact us within the return period.
6. Contact Us
For any questions regarding returns or refunds, please contact our customer service:
Guangdong Longi Electromechanical Technology Co., Ltd.
📧 Email: 298893811@qq.com
📞 Phone: 17328677649
📍 Address: Building J14, No.409 Tianyuan Road, Tianhe District, Guangzhou, China